Customer Experience
Platfirm. How Platform Disruption is Redefining the way Business is Conducted
Platfirm is a new term that emerged with the most recent developments of the application of platform thinking. The term “platfirm” is the fusion of “platform” and “firm”. It refers to a new approach that looks at organisations through the metaphor of the “platform”. This is a [...]
How Digital Portals can improve Customer Experience
Digital technologies have transformed the way customers interact with brands and products. Business-to-business (B2B) customers and consumers increasingly prefer to research products, make purchases, track orders, and manage their accounts or subscriptions online. To stay competitive, companies and their partners need to [...]
Marketing
The Importance of Marketing Operations Management
Marketing
Platfirm. How Platform Disruption is Redefining the way Business is Conducted
Marketing
2018: the year of Account Based Marketing (ABM)
Marketing
How Artificial Intelligence is changing Digital Marketing
Marketing
How to Align Marketing & Sales with a Marketing Automation Platform
Marketing